Business & Technology

Fortinet Named a 2023 Gartner Peer Insights Customers’ Choice for Endpoint Protection Platforms

By Brook Chelmo | September 28, 2023

At Fortinet, we put our customers first, creating solutions that make their daily operations easier and their organizations more secure. I'm thrilled to share that Fortinet was recently named a Gartner Peer Insights™ Customers’ Choice for Endpoint Protection Platforms. Based on peer reviews, FortiEDR received 4.6 stars out of 5, with 94% of customers recommending our solution based on 136 ratings submitted as of June 2023.

When researching and purchasing any product, conducting online research and scheduling vendor demos are typically some of the first items on the "to-do" list. Yet one of the most valuable activities is hearing from those who have “been there, done that”—those who already use the product you’re evaluating and are willing to share their honest experience with it.

If you’re considering FortiEDR—or are simply curious about what our customers have to say about the solution—here are several reviews from security practitioners around the globe who rely on FortiEDR daily.

Robust Capabilities

Our journey began nearly four years ago when Fortinet acquired enSilo, which transformed into FortiEDR. FortiEDR received a high customer rating of 4.7 stars for its product capabilities and was recommended by all types of organizations across all industries. We believe this feedback aligns with the Gartner research evaluation in the December 2022 Critical Capabilities for Endpoint Protection Platforms publication.

An employee of an IT services company summarized FortiEDR: "It is a robust endpoint security solution that continuously monitors and analyzes endpoint activities. User interface provides intuitive dashboards and reports, offering administrators visibility into endpoint security events, alerts, and incident response activities. FortiEDR provides comprehensive customer support, including documentation, knowledge base and access to technical assistance."

Similarly, an engineer at a telecommunications company said, "FortiEDR goes beyond a common EDR as it covers playbooks, EPP, and XDR features."

Lastly, an IT services administrator remarked that FortiEDR is a “solid EDR product delivered by a solid and secure market leader.”

Exceptional Customer Service

One of the achievements we’re most proud of is significantly improving our customer service over the past several years. And we're thrilled that our customers share the same sentiment, as this is another area where we received high marks (4.7 stars) from customers.

A customer in IT services said, "FortiEDR - Outstanding EDR Solution Offering And Best In Class Services." They further elaborated that the "product response & capabilities to detecting infected malware & remediate it effectively with accuracy is exceptional.”

They also remarked that, "Honestly I don't see any disadvantage or dislike for this product and services at the moment as based on our organization use cases and requirement it's operating very well and comparatively same solution available from other vendors, FortiEDR is really exceptional."

Improved Business Agility and Efficiency

The true test of any solution lies in its ability to solve real-world business problems: improving daily security and IT operations, offering greater network visibility, and reducing the costs and resources necessary to adopt and maintain technology, to name a few.

A manager at an IT security and risk management company mentioned, "One other nice feature is that it also makes you aware of any software vulnerabilities on any computer so you can update or remove the application.”

This same reviewer also said that "the endpoint agent doesn't use much CPU/Memory resources."

An education network administrator noted, "We needed an advanced endpoint protection platform that can detect advanced malware, zero-day attacks, as well as, provide incident response without requiring an external SOAR. FortiEDR has all these functionalities inbuilt from day-1. It has brought down our cost of investment and improved business agility with minimum false positives and great threat hunting capabilities."

An Ongoing Commitment to Innovating for Our Customers

We believe this Gartner Peer Insights™ Customers’ Choice recognition is a testament to our customers' trust and confidence in us. As we continue to innovate and improve to better serve organizations of all shapes and sizes around the globe, we are grateful for the overwhelming support from our ever-expanding customer base. For more information on FortiEDR, visit our website and schedule a demo.


Gartner, Voice of the Customer for Endpoint Protection Platforms, Peer Contributors, 18 September 2023

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